FAQs

Shipping & Delivery

• How much is shipping? We offer Free Worldwide Shipping on all orders!

• How long will it take to receive my costume? Once processed, orders typically arrive within 7 to 14 business days. We highly recommend ordering early in the season to ensure your outfit arrives well before Halloween.

• How can I track my order? As soon as your order ships, we will send you a confirmation email with a tracking number. You can track your package directly on our website.

Products & Sizing

• Do you sell matching costumes for pets and owners? Yes! We love a good matching moment. Browse our "Matching Combos" collection to find perfectly coordinated outfits for you and your pet.

• How do I choose the right size for my pet? Pet sizing can be tricky! Please refer to the specific sizing chart located on every pet costume product page. Always measure your pet's chest girth and back length. If your pet is between sizes, we strongly recommend sizing up for comfort.

• What if the human costume doesn’t fit? We provide detailed sizing charts on all product pages. Please measure yourself carefully before ordering. If you have specific sizing questions, reach out to our support team!

Returns & Support

• What is your return policy? We accept returns on unworn, undamaged costumes in their original packaging within [Insert Number, e.g., 14] days of delivery. Please note that for hygiene reasons, pet costumes must be completely free of pet hair to be eligible for a refund.

• How do I contact customer service? You can reach our dedicated support team at [Your Support Email]. We aim to respond to all inquiries within 24 hours.